Huespo Terms of Service

1. Service provider

Huespo is the trading name of the service provided by: Marcin Konrad Pawlak, sole trader (autónomo), NIF: Y4858428Z, address: Calle Roque de los Muchachos 10, 38679 Adeje, Santa Cruz de Tenerife, España. Contact: contact@huespo.app, phone/WhatsApp +34 611 358 736, website huespo.app.

2. What Huespo is

Huespo is a web application (SaaS) for short-term rental hosts. In the host panel (app.huespo.app) the host builds a digital guide to their property — arrival and access instructions, door code, Wi-Fi, house rules and local tips — and shares it with guests through a single link. Guests don't install an app or create an account.

Definitions: “Host” — the person or company that created a Huespo account; “Guest” — the person who opens the guide link; “Guest page” — the guide available at that link; “Plan” — the paid Single, Compact, Premium or PRO subscription.

3. Account

• Any adult can create an account with a real e-mail address (or by signing in with Google).
• The Host is responsible for keeping their password confidential and for what is done from their account.
• A Host may use Huespo as a business or as a consumer (a private individual renting out, for example, their own home). Consumer rights are described in section 8.

4. Free trial (14 days)

• Every new account gets 14 days of free access from the day it is created. No card is needed.
• All features are available during the trial (as in the PRO plan). Support during the trial is by e-mail.
• If the Host chooses a plan during the trial, the trial keeps running and the first payment is taken only when it ends.
• If the Host doesn't choose a plan, after 14 days editing is locked and guest links stop working. Properties and their content are not deleted — choosing a plan restores everything.
• The free trial is available once per Host.

5. Plans and features

Plans differ in the number of properties and in features:

On the Single and Compact plans, the Guest page shows a small “Powered by Huespo” footer linking to huespo.app. From Premium up the footer is removed and the Guest page shows the Host's logo and property name.

Support: from the Compact plan we reply to e-mails within 24 hours. On the PRO plan support is prioritised and also available by WhatsApp and SMS. The response time is a target, not a guaranteed service level (SLA); support is not 24/7.

Offline mode: after the link is opened once with an internet connection, the Guest page (with its photos) is saved on the Guest's device and also opens without internet. The saved copy updates when the Guest is back online.

Plan changes take effect immediately. The price difference is prorated for the rest of the billing period. After moving to a lower plan, higher-plan features (e.g. logo, colours) are no longer shown to guests, but the saved data stays in the account.

6. Prices and payment

• Current plan prices, in euros (EUR), Polish zloty (PLN) or pounds (GBP) depending on the country, are shown on the “Choose a plan” page in the panel and on huespo.app. The price shown at the time of purchase applies.
• All prices are net. Where the law requires tax (e.g. VAT or IGIC) to be added, it is added on top of the net price and the amount is shown before payment. If tax is added to an ongoing subscription, we will tell you by e-mail in advance.
• Plans are paid in advance, monthly or yearly, and renew automatically for the same period until the Host cancels.
• Card payments are processed by Stripe Payments Europe, Limited (Ireland). Huespo does not store card details. The card and billing details are managed in the panel (the “Plans” page). We issue invoices from the details given at payment and send them by e-mail; the Stripe payment receipt is not an invoice.
• If a payment fails, you keep full access for 7 days while the payment is retried. After 7 days editing is locked and guest links stop working until the payment is settled. No data is deleted.
• We will e-mail you about any price change at least 30 days before the renewal it affects. Until then, the Host can cancel the plan.

7. Cancellation and refunds

• A plan can be cancelled at any time in the panel (the “Plans” page). Cancelling stops the next renewal; access continues until the end of the paid period (or the trial).
• Cancelling during the free trial is always free.
• When a plan ends, properties can still be edited and guest links keep working for 7 days. After that, editing is locked and links become inactive. Properties stay saved and can be viewed and deleted.
• Huespo is a digital service used from the moment a plan is chosen, so payments are non-refundable, including for any unused part of a billing period. The only exception is the consumer's statutory right described in section 8.

8. Statutory right of withdrawal (consumers)

A consumer has the statutory right to withdraw from the contract within 14 days of choosing a plan. When choosing a plan, the Host expressly asks for the service to start immediately and acknowledges that, if they withdraw, they will pay for the period in which they used it.

So on withdrawal we refund only the part of the payment covering the time after the withdrawal. If nothing has been charged within those 14 days (e.g. the plan was chosen during the free trial), withdrawing costs nothing and there is nothing to refund. To withdraw, write to contact@huespo.app from the account's e-mail address.

9. Host content

• The Host is responsible for making sure the content they add (texts, instructions, codes, photos, logo, contact details) is accurate, up to date, lawful and does not infringe anyone else's rights (e.g. copyright in photos).
• The Host grants Huespo a non-exclusive, free licence to store and display that content solely to provide the service, for as long as it is provided.
• Unlawful, offensive, misleading or fraudulent content is not allowed. We may remove it and suspend the account.
• Huespo does not review Host content and is not responsible for the consequences of incorrect information (e.g. an outdated door code).

10. Guest links and security

• The Guest page can be opened by anyone who has the link, without signing in. The link contains a hard-to-guess identifier. The Host decides who receives it.
• Because the guide works offline, a copy (including the door code and Wi-Fi password) may remain on the Guest's phone after the stay. We recommend changing access codes between stays.
• Huespo is not responsible for the consequences of the Host or a Guest sharing the link with unauthorised people.

11. Personal data in Host content

If the Host puts personal data in the guide (e.g. their phone number or staff names), the Host is the controller of that data and Huespo processes it on the Host's behalf as a processor (Art. 28 GDPR): only to display the guide, confidentially, and using the providers listed in the Privacy Policy. When the property or account is deleted, that data is deleted. Our own processing of personal data is described in the Privacy Policy.

12. Availability

We work to keep Huespo running without interruption but cannot guarantee continuous availability. Maintenance and provider outages can happen. Offline mode reduces the impact of missing internet on the Guest's side.

13. Liability

To the extent permitted by law, Huespo is not liable for indirect loss, lost profits or lost bookings, and its total liability to a business Host is limited to the fees that Host paid in the previous 12 months. These limits do not apply to damage caused intentionally or by gross negligence, or to rights a consumer cannot waive.

14. Account deletion and termination

The Host can delete their properties at any time in the panel and ask for the account to be deleted by writing to contact@huespo.app. We may suspend or close an account that seriously breaches these terms; where possible, we will first ask for the breach to be fixed.

15. Changes to these terms

We will e-mail you about material changes at least 30 days before they take effect. If the Host does not agree, they can cancel the plan and delete the account before that date.

16. Governing law, disputes and language versions

These terms are governed by Spanish law. A consumer keeps the protection of the mandatory laws of their country of residence and may bring claims before the courts of their domicile. Disputes with businesses are subject to the courts of the provider's address.

These terms are available in Polish, Spanish and English. If the versions differ, the Spanish version prevails.